DC GOVERNMENT

info@dc.gov

Office of the Chief Technology Officer, Washington, DC, US

DC One Card Customer Service Satisfaction Survey

How did you learn of the DC One Card?

In the media (newspaper, magazine etc)

Through a friend

Business network

On the internet

While passing by the office location

Other

If other

How did you learn about our Customer Service Center modified hours?

DC One Card/DC Government employee

OCTO Website

Family/Friend

Other

If other

How was the duration of the application process?

Faster than I expected

Just right

A little long

Much too long

Overall, how satisfied are you with the customer service experience?

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Please provide any additional comments. If you were less than totally satisfied, what could have been done to serve you better?

How likely are you to recommend the DC One Card?

Very Likely

Somewhat Likely

Neutral

Somewhat Unlikely

Very Unlikely

Please provide us your preferred contact information

What services would you recommend the DC One Card offer?

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